Privacy Policy

Dry Eye Therapeutics Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable laws in Victoria, Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

We may collect personal information from you when you interact with our website, use our services, or contact us. This information may include:

  • Contact details: Name, email address, phone number, and postal address (in conjunction with Cliniko).
  • Account information: Username, password, and preferences (if applicable).
  • Transaction details: Payment information and billing addresses.
  • Website usage information: May use IP address, browser details, device information, cookies, and pages visited.
  • Other information: Any other personal information you provide to us voluntarily.

We collect personal information directly from you or through automated technologies when you use our website.

2. Purpose of Collecting Personal Information

We collect personal information for the following purposes:

  • To provide and improve our services.
  • To process transactions and fulfill orders (if applicable).
  • To communicate with you, including responding to inquiries and providing updates.
  • To enhance user experience and optimize website performance.
  • To analyze how users interact with our website using analytics and performance tools.
  • To comply with legal obligations.

We will not use your personal information for purposes unrelated to the above without your consent.

3. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, improve website functionality, and provide targeted content or advertisements.

We also use various analytics and performance tools to analyze how users use our website, including tracking pages visited, time spent on our site, and other user interactions. This helps us improve our website’s performance and user experience.

You can manage cookie preferences through your browser settings. If you have any questions about our use of cookies and tracking technologies, you can contact us via our contact form: https://dryeyetherapeutics.com.au/contact-us/.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers who assist in operating our website and delivering services.
  • Third-party platforms or tools we use (e.g., payment processors, hosting services).
  • Regulatory authorities or law enforcement agencies when required by law.

We will take reasonable steps to ensure any third parties handle your information in accordance with this Privacy Policy.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. This includes the use of encryption, secure servers, and restricted access to information.

While we strive to ensure the security of your data, no system is completely secure. You acknowledge and accept that any information shared online carries some inherent risk.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to access, update, or correct your information, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Effective Date” noted at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Dry Eye Therapeutics
27 Ross Street, Niddrie 3042 Victoria, Australia
Website: https://dryeyetherapeutics.com.au
Contact Form: https://dryeyetherapeutics.com.au/contact-us/
Email: info@dryeyetherapeutics.com.au
Phone: 03 93798844

By using our website, you agree to the terms of this Privacy Policy.